Suspended Disconnections & Late Fees Through COVID-19 Crisis
We want to remind you that we are here for you and your families throughout this uncertain time. As part of our COVID-19 response plan, late fees and non-pay disconnections have been suspended for both traditional and FlexPay (prepaid) accounts as we work through this crisis.
We are committed to helping you keep your costs manageable. If you anticipate having trouble paying your bill, we encourage you to contact us so that we can work with you to develop a payment plan and share tips to help you reduce your energy usage.
We are following announcements from state and federal agencies regarding the COVID-19 virus and will maintain the highest level of safety and service that you’ve come to expect. Please continue to follow RandolphEMC.com, Facebook and Twitter for updates.