To cancel your participation in SPOTT Alerts, text QUIT to (877) 736-2633. You will receive confirmation that you will no longer receive texts from Randolph EMC.
SPOTT
Each cell phone works differently. Check the instructions that came with your cell phone to determine how to send text messages from your device.
- If you move to another location outside of Randolph EMC’s system, text QUIT from your current cell phone number to opt out of the program. Otherwise, your number will be removed from our database within 3 days.
- If you remain a Randolph EMC member, but move to another location, please re-enroll in the program. First, text QUIT to (877) 736-2633, then text TEXTREMC to (877) 736-2633 to re-register your account with the new location.
As long as you keep the same phone number, you will continue to receive messages. If you get a new phone number you will need to be sure your account has been updated with the new number, then text TEXTREMC to (877) 736-2633 to re-register your account.
Once your text limit is reached you will not receive any additional messages. Your text limit depends on the level of service you have with your carrier for number of texts by daily or monthly volumes.
Prior to changing your phone number, text QUIT to unregister your account. When you receive your new phone number, be sure your account has been updated with the new number, then text TEXTREMC to (877) 736-2633 to re-register your account.
REMC cannot guarantee delivery of text messages. Your cell phone wireless carrier is responsible for transmitting text messages. Text message delivery may be limited by your cell phone plan or your provider’s wireless coverage area. From time to time, the texting system may be unavailable and text messages cannot be sent by us. This could result in undelivered or untimely text messages.
Text alerts are offered at no charge by Randolph EMC. However, your cell phone provider may bill you for text messages received and sent with this service. REMC is not responsible for these charges. Before using, check with your cell phone service provider for text message costs.
Please first check the circuit breaker at the property. If power is still not restored after checking the breaker, either text OUT or call (877) 736-2633 to re-report the outage. There may be additional damage at your location that REMC was not previously aware of when making the original repairs.
- No. While the estimated time of restoration (ETR) may have passed, our crews are still working hard to restore your power. We will update the estimate based on a number of factors, such as evaluation of damage from an onsite crew, changing weather conditions, additional problems that occur, or any specialty crews or equipment needed for repairs once the damage is assessed.
- While we do our best to keep the ETR up-to-date and to keep you aware of updated information, our first priority is getting your power back on. You can text STATUS to (877) 736-2633 at any time to see your latest ETR and update. You will receive a text when your power is restored. If you receive a message indicating that your power has been restored but you are still without power, please check your property’s breakers and re-report if necessary by texting OUT to (877) 736-2633.